FAQ's

Q. Will we have the benefit of an ATOL facility?

You will also have access to the Midcounties Co-operative ATOL facility. The growth in dynamic packaging is a major feature of the travel industry in the UK and we recognise the importance of an ATOL facility for our members to create their own holiday packages, secure in the knowledge that all arrangements are legal and guidelines adhered to. .

Q. Do we need to arrange our own bonding with ABTA?

You will enjoy the benefits of The Co-op Consortium ABTA membership without the need to provide individual bonding or membership fees. When your application is complete you will be notified of your new ABTA number.

Q. How long does the application process take?

Firstly we would arrange a meeting with one of our Sales & Recruitment managers who will provide you with an application pack. Once this has been fully completed and returned to our Support Centre, we estimate a lead time of 4–6 weeks for us to ensure everything is set up for you. We would liaise with you throughout this process to keep you up to date with the progress of your application.

Q. How does The Co-op Consortium make its money?

We apply a monthly management fee which is a percentage of your nett commissions. Your commission is paid monthly, by BACS into your designated bank account.

Q. How do payments to the Tour Operators work?

All customer monies are paid into a central account from which supplier payments are made. We recognise that efficient administration costs money and time, therefore through our Centralised payment system you will enjoy huge savings. This relieves you from the responsibility of meeting deadlines and monthly returns, leaving you free to concentrate on increasing sales and developing your business.

Q. Do you offer credit card facilities?

We provide all members with a PDQ machine for credit, debit and charge card payments from customers. You will also enjoy the benefit of competitive transaction charges.

Q. Can I use my own computers?

We ask that all members of the Co-op Consortium supply their own hardware. You must operate Windows XP Professional, Vista (Business or Ultimate) or Windows 7 as a minimum. Broadband facilities are option and you can either provide your own or we can arrange on your behalf at competitive rates.

Q. Will we be trained on how to use your technology?

We provide training for all applicants which is free of charge. In addition a member of our support team will also visit your business shortly after you commence trading.

Q. What ongoing support is in place?

Start your journey with The Co-op Consortium and you will receive exceptional service from an already well established travel organisation. Our members have access to a dedicated Operational Support Team based in our offices in Walsall.  Whatever your enquiry, we will be on hand to assist you from Monday to Thursday 9am to 7pm and on Fridays 9am to 5.30pm. You will also have access to our in-house intranet where you will find information on all subjects relating to the day-to-day running of our business.

Q. What do you offer in terms of commission rates and staff incentives?

Being part of the Midcounties Co-operative, you will enjoy some of the best commission rates in the business. We also offer monthly staff incentives and a stream of tactical deals from our tour operator partners. You will receive a daily commercial message with details of any new offers and deals, along with a monthly campaign message.

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