Support
Our Commercial team work with a large range of leading tour operators to ensure we offer the strongest commercial terms, staff incentives and tactical offers in order that our members are competitive and we provide you with the tools to run a successful travel business.
We recognise that efficient administration costs money and time, therefore through our centralised payment system you will enjoy huge savings. The Finance team will provide you with a detailed monthly statement, which is fully automated, leaving you free to concentrate on your business.
The Support team, who are on hand to assist you with the set-up and day to day running of your travel business. Based in our support centre in Walsall they will be available to answer any queries you may have.
Bringing along with him nearly 20 years of experience with Co-operatives and Travel. Rich is our link to the regulatory bodies such as ABTA and CAA and offers support to members around the requirements that exist because of ABTA’s Code of Conduct, the Package Travel Regulations, Consumer Rights, Data Protection and PCI-DSS to name a few.
Rich’s role supports the whole Co-op Travel estate and he represents the business on ABTA’s Policy Advisory Group as a voice of the Consortium, Retailer and Tour Operator dealing with lobbying to government and shaping the industry.
As a member of ABTA’s Code of Conduct committee, Rich is ideally placed to ensure that the view of the wide range of businesses which form our consortium is considered when changes are being implemented around how Agents and Tour Operators should work.
Any unusual queries often land with Rich to offer a plain English and straight talking solution, if you want to know if something is possible and the ‘proper’ way to do it, Rich is always available to offer sound advice.
